Book a 360° Discovery


This consists of a panel of experts reviewing parts of the business to find the areas of key opportunity, waste and risk. The outcome being a plan of recommendations that, when followed, has a direct impact on your company’s value.

Our clients can stop at that stage and use the report to plan their own remedial measures. Otherwise, we help you execute the improvement areas choosing from our bank of top UK field experts, and lending your project the best tools and software we have accumulated in our armoury.

Here’s what we cover:

Business Strategy

  • Business strategy authorisation and sign off
  • Leadership & management plan
  • Recruitment process and exit management
  • Succession planning and talent management
  • Organisation structure
  • Shift patterns
  • Roles and responsibilities
  • Engagement and empowerment
  • Internal marketing
  • Internal communications

Financial Performance

  • Internal champions and terrorists
  • Time on role
  • Revenue per head
  • Productivity
  • Churn – cost to hirer
  • Churn – direct financial impact
  • Cost of induction period
  • Performance measurement (by role)


financial performance graph on screen

Growth Potential

  • Growth potential training
  • Culture and nurturing innovation
  • Engagement and empowerment
  • Employee value prop
  • Succession planning and talent management
  • Training
  • People investment plan

Protection from risk

  • Protection from risk salaries and bonus schemes
  • Employment structures
  • Contracts & handbooks
  • Employment policies
  • Brand risk
  • Training
  • Employee engagement – conflict identification and resolution
  • Vicarious risk
brand risk image

Zero Dependency

  • Zero dependency roles and responsibilities
  • Skills and training
  • Single points of failure / expertise
  • Absence, risk and opportunity cost
  • External relationships
  • Knowledge base and knowledge transfer
  • Operating systems and equipment


  • Employee engagement
  • Brand representation
  • Training and development
  • Service standards
  • Service champions
coloured paper boats

Customer Satisfaction

  • Customer satisfaction
  • Employee engagement
  • Brand representation
  • Training and development
  • Service standards
  • Service champions
  • Right first time/ wrong first time
  • Customer retention and revenue
  • Lifetime value (customer)


  • Compliance industry regulations
  • People regulations
  • HMRC and pensions regulator
  • Data
  • Health & Safety
  • Contractor compliance
trucks on a road